Account & security

Create your account

1. Press Create account at the top of any page of the website.
2. Fill in Email Address, Password (6 to 64 characters) and repeat the password, and pick your Country (its flag appears next to your characters).
3. Type the code you see in the image, tick I have read and accept the Rules and press Create My Free Account.
4. There is no account name: you always log in with your email and password. The account works at once, no activation email is needed.

Create your characters

Go to My account and press Create character. An account can hold up to 5 characters.

• Name: 3 to 20 letters, up to 3 words, single spaces, each word with at least 2 letters and starting with a capital (for example "Sir Galahad"). Offensive or reserved names are refused.
• Sex: male or female.
• No vocation and no town to choose: every character starts on the island of Dawnport without a vocation. At level 8, Oressa lets you choose your vocation and Captain Dreadnought sails you to your new home town.

Manage your characters

Each character in My account has these options:

Logging in

• Website: press Log in and enter your email and password.
• Game: press Play now. If you are logged in on the website, the game opens straight on your character list without asking for the password again (single sign-on). Otherwise sign in inside the game with the same email and password.
• The website logs you out after 5 minutes without activity, and always after 12 hours. Once you are in the game, your connection does not depend on the website.
• If you log in with a character that is already online in another window or device, the old window is disconnected with a message telling you so.
• After several wrong passwords the website asks for an image code too; after too many, wait 15 minutes.

Your email address

Everything about the email lives in Settings, card Account email.

• Change it: write the new email twice and your current password, then press Send confirmation link. Nothing changes until you open the link sent to the new address (valid 1 hour). At most 3 change requests a day.
• Security notice: the old address receives a warning with a link to cancel the request or undo the change, valid 7 days. A pending request can also be stopped with Cancel this request.
• For 24 hours after a change, changing the password or the email again also needs a code sent by email.
• Verify your email: in the Recovery Key card press Verify my email and open the one-use link we send. A verified email is needed to create a Recovery Key.

Changing your password

In Settings › Password press Change password. You need the current password (and an email code if two-step verification is on or your email changed in the last 24 hours). Changing it logs out every session, removes every trusted browser and device, and sends you a notice by email.

Two-step verification

An optional extra lock (off by default): besides the password, logging in from a new browser or device needs a 6-digit code sent to your email.

1. Open Settings › Two-step verification (email code) and press Turn on.
2. Press Send code, then type the code from the email and your current password.
3. Press Turn on two-step verification. The card now shows Active. To switch it off, do the same with Turn off.

Codes last 10 minutes and allow 5 tries. You can ask for a new one every 60 seconds, up to 5 per hour.

Trusted browsers and devices

Settings › Trusted browsers & devices lists every browser and game device you trusted. Remove forgets one, Remove all forgets them all. They are also removed automatically when your password or email changes, when two-step verification is turned off and after an account recovery.

Recovery Key

A one-time key that gives your account back even if you lose your email or someone steals the account. Create it in Settings › Recovery Key (verified email and current password needed) with Create key.

• The key is shown only once: save it with Copy, Download .txt or Print, then tick I saved my recovery key.
• Keep it offline (on paper, for example). Whoever has the key and your email address can take the account.
• To replace it you need a Recovery Key change, bought in the website shop. Generate new key makes the old key stop working at once.

Lost access or hacked account

Open Account recovery (the Forgot your password? link of the login) and pick your case:

Invitations and promo codes

• Launch invitations: the staff may email you a personal invitation code. Its link opens Create account with the code applied, and the new account starts with the Premium days it gives. Each code works once and expires. Every invitation email has a link to stop receiving them.
• There is no refer-a-friend reward: invitation codes come only from the staff.
• Promo codes for existing accounts: My account › Have a promo code? › Redeem. A code can give coins or Premium days. One use per account.

Contact the staff: reports, bugs and questions

Contact the staff is the only way to reach the staff from the website. It is in the Account menu, in My account and on Support. Use it to report a player (insults, bots, scams), a guild with an offensive emblem or name or a forum post, to tell us about a bug, or for your account, payments or any other question. Guild pages have a small Report button next to the guild name, and the forum report box has a Contact the staff (with a picture) link: both open the form already filled in.

• Who can write: you must be logged in and your account email must be verified (Settings, button Verify my email). This keeps spam out.
• Limit: up to 5 tickets in 24 hours per account, and up to 10 answers a day.
• What you fill in: what it is about (*Report a player*, *Report a guild (emblem or name)*, *Report a forum post*, *Bug*, *Account or payments*, *Question* or *Other*), which of your characters writes (needed for reports; otherwise you can choose *No character*), the name of the character or guild you report or the number of the forum post (only for reports; for a bug or *Other* you can say where it happened), and your message, in 20 to 2000 characters.
• Picture (optional): one PNG, JPEG or WebP screenshot of up to 3 MB and 4000 x 4000 pixels. The server checks that it really is a picture, draws a clean copy (anything hidden inside is dropped) and keeps it where only the staff can see it. A file that is not a real picture is not kept: the ticket still reaches the staff, who will review it by hand.
• Ticket number: each ticket gets a number like MR-000123. You see it on the screen and we email you a copy with the number, the type and your message.
• What happens next: the ticket is checked automatically (your account and character, that the reported character, guild or post exists, and that it is not spam) and then goes to the staff.
• Answers: the staff answers in My tickets (Account menu) and we email you the answer with the ticket number. In My tickets you see every ticket with its status (*Waiting for the staff*, *Answered* or *Closed*) and you can write as often as you need while the ticket is open. When the staff resolves the ticket it is closed for good: that ticket number can no longer be answered (open a new one for anything else). Old Helpdesk tickets are listed below, read only.

Privacy and cookies in plain words

• No analytics, no advertising, no tracking. The website and the game only store what they need to work (your login, the security token, the game graphics so they do not download again) and what you choose (language, game settings, trusted browser).
• The cookie banner offers Accept and Reject. Rejecting breaks nothing, because there are no optional cookies; Change my choice on the cookie policy page shows the banner again.
• PayPal sets its own cookies only on the payment step, after you choose to pay.
• Replays: the game keeps the last 3 minutes only in your browser's memory; nothing is sent unless you share a replay. A replay shows the map and the creatures around you, never chat or account data. Each account keeps at most 3, and each is deleted after 7 days. Death replays on the home page only appear if you tick Show my deaths on the home page in Settings.
• Game data is stored in the United States. You can ask for access, correction or deletion of your data (contact on the cookie policy page) and complain to the Spanish Data Protection Agency (AEPD).

• Create account →
• Settings →
• Account recovery →
• Contact the staff →
• My tickets →
• Rules →
• Cookie policy →
• Vocations →
• Settings guide →
• Who can do what →